Yes, all items at Collecte Luxury are carefully inspected for authenticity before being offered for sale. We only add an item to our collection when we are fully confident it is authentic. If there is any doubt about an item's authenticity, we simply do not sell it.
How long is the delivery time?
We ship your order within 1 business day. As soon as your package has been dispatched, you'll receive a tracking number so you can follow your order every step of the way.
What payment methods do you offer?
You can pay securely using iDEAL (Wero), Klarna, credit card, or bank transfer. All payments are processed through a secure payment environment.
Can I return my order?
Yes, you can return your order within 14 days, provided the return tag is still attached to the item. Please refer to our return policy for more information.
How is the condition of an item assessed?
Each item is carefully inspected and assessed based on its condition, signs of wear, and overall quality. The condition and any imperfections are clearly described in the product description and visibly shown in the photos, so you know exactly what to expect before purchasing.
Do we ship internationally?
Yes, we ship internationally. The available shipping options and costs will be displayed during checkout.
Can you sell your bags with us as well?
At the moment, we do not purchase bags from private sellers.
Are the photos of the actual product?
Yes, individual photos are taken of every bag. The photos on our website show the exact item you will receive. Would you like to see more photos or additional details? Feel free to send us a message via WhatsApp or Instagram.
Which courier do you ship with?
We ship our orders with PostNL. All packages are sent insured and with signature confirmation for extra security.
How can I contact you?
You can contact us via WhatsApp, Instagram, email, or the contact form on our website. We are happy to assist you with any questions you may have.
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