Privacy policy
At Collecte Luxury, we believe it is important that your personal data is kept safe and treated with respect. This Privacy Policy explains what data we collect, why we use it, how we protect it, and what rights you have. Our goal is to ensure that you can shop with confidence, knowing that your privacy is well safeguarded.
1. Data Controller
Collecte Luxury is the controller responsible for processing your personal data.
Company name: Collecte Luxury
Chamber of Commerce (KvK) number: 97947318
Establishment number: 000063139359
Email: contact@collecteluxury.com
Phone: +31 6 87775324
We are responsible for complying with data protection laws and regulations, such as the General Data Protection Regulation (GDPR).
2. Data We Collect
We collect personal data in different ways, depending on how you use our website.
Data you provide directly: This includes your first and last name, email address, phone number, billing and shipping address, and payment details processed via secure payment providers.
Data collected automatically: This includes your IP address, browser and device information, as well as the pages you visit and the time you spend on the website.
Data from other sources: This applies if you give consent for marketing through social media or newsletters.
3. Purpose and Legal Basis for Processing
We use your data to process and deliver orders, which is necessary to perform our contract with you.
We use it for customer service, to respond to questions or concerns regarding your order.
We may process data to improve our website and services, which is in our legitimate interest to provide you with a better experience.
Marketing communication will only be sent with your explicit consent, for example newsletters or offers.
We also process data when legally required, such as bookkeeping and invoicing for tax purposes.
4. Sharing Data with Third Parties
We will never sell your data to third parties. Data may only be shared with service providers for shipping, payment processing and IT support, or with legal authorities when required by law. We always ensure that external parties maintain the same high standards of privacy.
5. Cookies and Tracking
Our website uses cookies and similar technologies to ensure the website functions properly, to analyze visitor behavior, and to display relevant offers. You can refuse cookies through your browser, but this may limit the functionality of the website.
6. Data Retention
We only retain personal data for as long as necessary for the purposes for which it was collected, or as long as legally required. For example, invoices must be retained for tax purposes for a minimum of seven years.
7. Your Rights
You have the right to access the personal data we hold about you, the right to correct inaccurate or incomplete data, the right to request deletion unless this is legally not permitted, the right to restrict processing, the right to receive your data in a machine-readable format, the right to withdraw consent such as for marketing, and the right to object to processing for certain purposes.
8. Data Security
We take technical and organizational measures to protect your data against loss, misuse, or unauthorized access. This includes encryption of data during transmission, secure storage of customer data, and restricted access for staff and service providers.
9. International Data Transfers
If your data is processed outside the European Economic Area (EEA), we ensure adequate protection through contractual safeguards or approved mechanisms.
10. Questions About Privacy
If you have questions about how we handle your data, or if you wish to exercise your rights, please contact our customer service. You also have the right to contact the Dutch Data Protection Authority via https://autoriteitpersoonsgegevens.nl.
11. Marketing and Communication
Newsletters and offers are only sent to customers who have given consent. You can unsubscribe at any time via the link in our emails.
12. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy. Any changes will be published on this page with the date of the last update. We recommend checking this policy regularly.
13. Photography and Social Media
At Collecte Luxury, we also value your privacy when it comes to photos and content related to our products.
Product photos: All product photos on our website are taken by our team or with permission from the item’s owner. Photos of products you have purchased will only be used with your explicit consent, for example for promotions or social media.
Customer photos and user-generated content: If you grant us permission to share photos of you or your purchase, we will only use them for marketing purposes such as social media promotions, newsletters, or on our website. You can withdraw this consent at any time by contacting our customer service. Photos will then be removed as quickly as possible. We will never share photos with third parties without your explicit consent.
Social media: When using our social media accounts, any data you voluntarily share will be processed according to the rules of those platforms and this Privacy Policy. We always respect your privacy and publication rights.
Retention period: Photo content will not be stored longer than necessary for its intended purpose, or as long as legally required.
Last updated: 17-08-2025